Support Information

The purpose of the technical support plan is to provide Techsigma, Inc customers with the best service possible. The support plan is established to guarantee that retail establishments can do business without the added pressures of computer problems. Customers will be guaranteed the following:

• Software Upgrades: Retail owners will be provided with the latest version of the Point of Sale Software, guaranteeing that all new updates and features are always available to you. You will never be charged extra for upgrading the Point of Sale Software.
• Remote Service: As a Techsigma customer, you will have the ability to use our remote service feature, which allows us to connect to your establishment via internet or phone line. This is a great technique for servicing customers when unknown problems occur, or when an employee needs training or retraining on any area of the POS System.
• Toll Free Phone Access: Subscribers will have access to a toll free number that is guaranteed to reach us when you need us most. This includes non-business hours such as evenings and weekends. You may use this number to get answers to all critical and non-critical questions that you have.
• Special Web Access: You will also have access to the customer's section of our website where you will be able to download special tools and software that can help other aspects of your business. The section also includes tips and techniques available that retail establishments may use to boost profits.
• Newsletter Subscription: As a member, you will also be subscribed to our monthly newsletter, which will arrive by mail to the address of your choice. These newsletters contain articles of interest to the retail industry. They are geared toward providing insight into the critical aspect of the retail establishment.
• Customizations: Subscribers will also be able to have access to our software development division and be able to petition for modifications and customizations of available reports as well as petition for new reports. You may also ask for customizations to the Point of Sale System.

As business owners ourselves, we understand the frustration that technology can create. That's why we specialize in providing solutions to any problems that may occur. Our support plan guarantees that your technology needs are always met and surpassed. We make sure that your equipment is always under warranty with our trade in program and make sure that you are using it wisely with our ability to retrain at any time! Our business is to help your business.

Technical Support Pricing & Comparision

Technical Support Terms & Conditions